Genesys PureConnect Developer

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Pinnacle Group
IVR, NLP, Web, SOAP, SQL, programming, testing, project, management, system, research, analytical, interface, applications, software, development, diagnostic
Full Time

Job Description

Top 4-5 Skill Sets:
  • Banking/Financial experience is a nice to have
  • Contact Center/ IVR Technologies
  • Technical leadership experience
  • C# .NET, Genesys PureConnect, Nuance Mix, Natural Language Processing (NLP), Web Services REST SOAP, SQL Server
  • Agile experience
Summary:
  • Responsible for researching and analyzing data processing practices and procedures and develops solutions and recommendations for improvement. Completes complex programming assignments by defining specifications, writing new or modified code, and testing the code to verify the program.
Essential Duties and Responsibilities:
  • Maintains project estimates and project management timelines for major projects.
  • Verifies completeness and accuracy of specifications for major projects to be estimated (e.g., report changes, control file changes, file fixes).
  • Determines programming requirements for major projects (e.g., product updates, conversions).
  • Develops requirements for system enhancements.
  • Conducts research and documents findings and recommendations by using analytical problem solving.
  • Provides client support, training, testing and vendor relations.
  • Develops technical designs that will meet system objectives and minimize the impact on operations.
  • Codes programs that interface with multiple applications.
  • Advises client personnel on software conversion and installation activities.
  • Prepares user, operations, and system manuals documentation.
  • Modifies programs that are command driven.
  • Provides applications development and support and utilizes troubleshooting and diagnostic tools.
  • Responsible for software Installation and maintenance.
  • Performs other related duties as assigned.
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Complexity of Work: Moderately routine; general policies applied. Some decision-making.
  • Education: Bachelor's degree from a four year college or university in a related area.
  • Experience: 3-5 years with a minimum 2 years programming experience in financial services or a related industry and 1 year programming experience in a directly-related associate or entry-level position; or equivalent combination of education and experience.
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Company Information

Pinnacle Group is a leading provider of workforce solutions headquartered in Dallas, Texas. Founded by Nina Vaca in 1996, Pinnacle Group’s core services include talent acquisition and management, managed services (MSP), and payrolling. With an unwavering commitment to client service and a specialty in analytics and emerging technologies, Pinnacle Group provides transformational outcomes to primarily Fortune 100 clients. Its Progata Talent Platform utilizes machine learning (ML) and proprietary algorithms to help match talent with opportunity and maximize utilization rates. Pinnacle Group is consistently named one of the fastest-growing companies in the country and was named fastest-growing women-owned company in the country by the Women Presidents’ Organization in both 2015 and 2018.

Dice Id : ptrtx
Position Id : 119808
Originally Posted : 1 month ago

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