Ability to provide technical leadership on front-end technologies for enterprise contact center design and application development. Specifically design and implementation of IVR, leveraging CCaaS.
Understand the importance of design and UX, provide effective translation to code, artifacts and implement appropriate integration approach for IVR and ACD solutions
Extensively versed in the use of API design and leveraging Postman
Participate in architecture, design, documentation, development, and deployment efforts while addressing security and cross-platform concerns.
Leading application solution design for Genesys CCaaS IVR ACD solution
Creating and/or updating technical documentation
Work with Business SME, Technical Analysts, and Architects to produce solutions and work actively with on and off-shore team members to deliver the Genesys solution
Expertise in multiple technical environments and possesses business knowledge that spans one or more business areas
Maintain technical vision and direction for the project team from start to end
Address the technical questions from the team and stakeholders
Work with the team to complete the product backlog and release plan
Create, implementation plan with all impacted areas
Responsible for ensuring turnover documentation and proper knowledge transition to Sustain team
Support Sustain team as solution matures
Support Business Readiness Activities and Business Impact Assessments
Must be experienced in Agile methodology
Expectation is for candidate to work on-site once offices reopen
This position is contract to full time. Candidate needs to be eligible to be hired as a full time employee without sponsorship.