Genesys Systems Engineer

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Matlen Silver
Genesys, Cloud, PureCloud, Engineer, IVR
C2H W2, Contract
Competitive

Job Description

Ability to provide technical leadership on front-end technologies for enterprise contact center design and application development. Specifically design and implementation of IVR, leveraging CCaaS.

Understand the importance of design and UX, provide effective translation to code, artifacts and implement appropriate integration approach for IVR and ACD solutions

Extensively versed in the use of API design and leveraging Postman

Participate in architecture, design, documentation, development, and deployment efforts while addressing security and cross-platform concerns.

Leading application solution design for Genesys CCaaS IVR ACD solution

Creating and/or updating technical documentation

Work with Business SME, Technical Analysts, and Architects to produce solutions and work actively with on and off-shore team members to deliver the Genesys solution

Expertise in multiple technical environments and possesses business knowledge that spans one or more business areas

Maintain technical vision and direction for the project team from start to end

Address the technical questions from the team and stakeholders

Work with the team to complete the product backlog and release plan

Create, implementation plan with all impacted areas

Responsible for ensuring turnover documentation and proper knowledge transition to Sustain team

Support Sustain team as solution matures

Support Business Readiness Activities and Business Impact Assessments

Must be experienced in Agile methodology

Expectation is for candidate to work on-site once offices reopen

This position is contract to full time. Candidate needs to be eligible to be hired as a full time employee without sponsorship.


Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535216272
Originally Posted : 2 months ago

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