Global Service Delivery Manager

Who we are:
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing
Full Time, Indefinite
Market
Work from home not available Travel not required

Job Description


Who we are:

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.



What will you do?

We are looking for a Global Service Delivery Manager to service one of our global customer accounts. This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. Leadership style is purposeful, directed at getting things done quickly, while managing challenges, pressure, and people with confidence and determination. Additionally acts with self-assurance and competitive drive. Must be a strategic, big-picture thinker backed by an added focus on the tactical aspects of work. Setting and achieving specific standards for self and for others; an emphasis on meeting deadlines and continuous quality. Primarily task-focused, with some action-oriented collaboration required occasionally. The position requires a self-disciplined person who can handle details as long as they are only an intermittent aspect of the job, and not the primary responsibility. There is a strong demand for high quality, organized and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities.



The responsibilities:



Responsible for day to day global delivery of Desk Side and Service Desk

Provide leadership, direction and coach/mentor team

Implement, monitor and adhere to best practices for global delivery locations

Implement process improvements

Manage to Scope of Work and Change of Scopes

Assist with new launches or new business with client(s)

Assist with invoicing (provides data, not invoicing)

Delivers to expectations

Provides executive management presentations on service offerings

Participates in on-going service delivery meetings

Global expense management

Drive continuous improvement





What do you need to succeed?



Bachelor s degree or equivalent experience preferred

Minimum of 10 years experience working in management IT role

Global experience (ability to manage onshore and offshore resources and activity virtually as well as sensitivity to cross cultural differences)

Financial management experience on a global level

In-depth understanding of IT industry dynamics (conceptual knowledge versus hands-on)

Critical thinking and problem solving skills

High tolerance/evolved ability to lead and manage ambiguous situations

Excellent relationship skills

Superior verbal, written, facility and presentation skills

Collaboration and team leadership abilities

Effective time and project management skills

ITIL Foundations experience a plus

Some travel will be required including travel to Stefanini and client offices as well as global locations.

Travel requirement approximately 10%.





What you ll get:



Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.





Why we re different:



Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making!





Take a look for yourself!

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Who we are:

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.



What will you do?

We are looking for a Global Service Delivery Manager to service one of our global customer accounts. This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. Leadership style is purposeful, directed at getting things done quickly, while managing challenges, pressure, and people with confidence and determination. Additionally acts with self-assurance and competitive drive. Must be a strategic, big-picture thinker backed by an added focus on the tactical aspects of work. Setting and achieving specific standards for self and for others; an emphasis on meeting deadlines and continuous quality. Primarily task-focused, with some action-oriented collaboration required occasionally. The position requires a self-disciplined person who can handle details as long as they are only an intermittent aspect of the job, and not the primary responsibility. There is a strong demand for high quality, organized and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities.



The responsibilities:



Responsible for day to day global delivery of Desk Side and Service Desk

Provide leadership, direction and coach/mentor team

Implement, monitor and adhere to best practices for global delivery locations

Implement process improvements

Manage to Scope of Work and Change of Scopes

Assist with new launches or new business with client(s)

Assist with invoicing (provides data, not invoicing)

Delivers to expectations

Provides executive management presentations on service offerings

Participates in on-going service delivery meetings

Global expense management

Drive continuous improvement





What do you need to succeed?



Bachelor s degree or equivalent experience preferred

Minimum of 10 years experience working in management IT role

Global experience (ability to manage onshore and offshore resources and activity virtually as well as sensitivity to cross cultural differences)

Financial management experience on a global level

In-depth understanding of IT industry dynamics (conceptual knowledge versus hands-on)

Critical thinking and problem solving skills

High tolerance/evolved ability to lead and manage ambiguous situations

Excellent relationship skills

Superior verbal, written, facility and presentation skills

Collaboration and team leadership abilities

Effective time and project management skills

ITIL Foundations experience a plus

Some travel will be required including travel to Stefanini and client offices as well as global locations.

Travel requirement approximately 10%.





What you ll get:



Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.





Why we re different:



Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making!





Take a look for yourself!

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Posted By

Timothy Combites

Dice Id : 10106616
Position Id : 33153
Originally Posted : 1 month ago
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