HR Chat Bot and ServiceNow Analyst

ServiceNow HR, HR Chat Bots
Contract W2, 6 Months
Depends on Experience
Work from home available

Job Description

Our client is looking to hire an HR Chatbot and ServiceNow Analyst who has 3+ years’ experience working with ServiceNow HR.  In addition, you are required to have at least 1 year experience with developing or supporting custom HR Chatbots.  To be successful you should have 3+ years’ experience with ServiceNow HR Software development lifecycles and experience providing the overall design & oversight for the solution in terms of application, integration, data dependencies, and business rule logic.

To be considered, you must have both:

  • 1+ year experience with developing or supporting custom HR Chatbots
  • 3+ years’ experience with ServiceNow HR.

The position is 100% remote anywhere in the US, except California.  Location is flexible for best-fit candidates.  The initial contract is 6M with extensions likely. 

Some of your responsibilities will include:

  • Work with implementation Vendor resources to review the design and architecture for HR Chatbot
  • Review Test scenarios provided by Vendor and update test scenarios.
  • Lead the workshop/calls to review chat bot design concepts
  • Develop Chat bot conversation flows for each use case in scope and review it with management team
  • Provide Mock Bot Demo to Customer for each use case and recommend changes to management team
  • Develop alternative conversational design
  • Provide NLP training to the Mock Bot 
  • Review Configuration related to Bot
  • Perform End to end testing and UAT for Bot and log the defects.
  • Work with Vendor in developing DRAFT Deployment plan/Checklist
  • Provide training to end users and support Bot in production.
  • Manage and report daily on issues identified during Hyper care.

Datanomics is an equal opportunity employer.

Position Id : 7121538
Originally Posted : 1 month ago
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