New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.
New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).
Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.
A core element of the transformation for New York Life’s business will be the design and development of end-to-end digital solutions to drive revenue growth, achieve efficiencies, increase client satisfaction, and maintain relevancy as the pace of digitization accelerates. The Digital Service team sits at the heart of that endeavor and will work across the business and with key functional partners including Service, Technology, Marketing and Agency to create and deliver smart, client-centric, and best-in-class digital solutions to market. There are 4 main channels in the Digital Service team: Client facing digital experiences (nyl.com private site), Telephony experiences (IVR etc), Desktop experiences (tools and applications for our Service Professionals to serve our customers including SalesForce CRM), and Field Solutions (digital solutions to support our agents/advisors in the field) The CVP Digital Support Team lead will play a critical role in supporting the digitization of all four channels.
We are seeking a Leader for the Telephony Experience group.
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Date: Tue, 11 09 2018 00:00:00 GMT
Department: Product Management