Help-Desk Specialist Level II/III

Help desk, IT, LAN, WAN, Technical support, Virtual desktop, Service desk, Troubleshooting, VDI, Videoconferencing, Multi-factor authentication, Microsoft Windows, PC, Microsoft Office
Full Time
$70,000 - $110,000
Travel not required

Job Description

The Congressional Budget Office is a small nonpartisan agency that provides economic and budgetary analysis to the U.S. Congress. The Information Resources Management and Technology Services Unit seeks a self-motivated help-desk specialist (level II/III) with a strong work ethic. The successful candidate will report to CBO’s chief information officer as part of a 14-person unit. The position encompasses all aspects of customer-facing technical support for a PC-based/LAN/WAN computing environment that includes Windows, Mac, and cloud-based (AWS) workstations. Specific duties include installing and troubleshooting client software and hardware; installing and troubleshooting printers; imaging and replacing desktop workstations; installing and troubleshooting virtual desktop infrastructure (VDI); administering multifactor authentication (MFA); administering Windows Active Directories; using administrative tools such as KACE and Beyond Trust; administering videoconferencing applications such as Teams, Zoom, and Chime; tracking assets, using a custom-developed asset management application; and supporting a variety of workstation client applications, including Office 365.


Candidates must have at least five years of solid service-desk (level II/III) experience. The position requires a well-organized person with strong technical skills who can work both independently and as part of a team to accommodate rapidly changing information technology (IT) priorities. The successful candidate must be able to handle multiple tasks simultaneously and complete projects under tight deadlines. Strong communication and interpersonal skills are required; the candidate must interact effectively with people at every level of the organization.

The position requires the ability to frequently lift and occasionally carry objects weighing up to 25 pounds. Certifications in Windows, service desk operations, or other areas related to IT service desk support are highly desirable but not required. An associate’s or bachelor’s degree in computer science, information technology, or a related field is preferred.

Salary and Benefits

Salaries at CBO are competitive with those at other organizations and are commensurate with experience, education, and other qualifications. CBO offers excellent benefits and a collegial, respectful work environment.

How to Apply

Please submit a cover letter, a résumé, and contact information for three references at This position may be closed any time after October 11, 2021, or once CBO has received a sufficient number of applications from qualified candidates.

This position is governed by the Veterans Employment Opportunities Act of 1998, as made applicable by the Congressional Accountability Act, as amended.

Dice Id : RTX17ed63
Position Id : 22-07
Originally Posted : 4 weeks ago
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