Help Desk / Authentication Analyst

Ticketing, Customer Service, Multi-factor Authentication
Contract W2, 6 Months
Depends on Experience
Work from home not available Travel not required

Job Description

Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a comprehensive doctoral research university with a medical program, veterinary program, and very high research activity is widely known for specialties in agriculture, viticulture and enology, the biological sciences and veterinary medicine seeks accomplished Help Desk / Authentication Analyst.


*** Candidate must be authorized to work in USA without requiring sponsorship ***


  • Assist with inquiries related to the Duo multi-factor authentication service rollout. Provide a high level of service for Duo enrollees, serving as the face and voice of client to the community.
  • Provide first-tier services for Duo enrollees. Provide guidance and direction to affiliates with passphrase resets by navigating the complex identify management and computer account processes.
  • Provide excellent interpersonal communications for interactions with the community interacting with the Help Desk via telephone, email, and in-person.
  • Report, research, troubleshoot, and resolve problems and requests for Duo two-factor authentication, passphrase resets and account management services on Windows and Macintosh computer systems.
  • Maintain accurate, effective, and timely incident response documentation in accordance with department policies, procedures, and practices.
  • Participate in meetings and ad hoc workgroups. Provide other technical services assigned by the supervisor or other designated managerial staff.


  • Excellent customer service skills.
  • Experience assimilating complex technical concepts, terms, and material, and explaining this material to non-technical clients.
  • Skills to independently research, plan, test, and document technical solution.

Preferred Qualifications:

  • Previous experience with DUO multi-factor authentication service.
  • Previous experience with identify management and authentication issues.
  • Previous experience working with the ticketing system ServiceNow.


I'd love to talk to you if you think this position is right up your alley.

If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven.

Satwinder Singh

Lead Technical Recruiter

Tel: 925-297-6495


NOTE: Evergent Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Posted By

Satwinder S Singh

Dice Id : 10119098
Position Id : SS-UD-AUTHEN
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