Majority of the position will be phone/remote support.
There typically is not a heavy call load, around 6 calls/day, but they take longer and the person in this role needs to be able to see them through to completion.
Looking for a top tier with a great personality, primarily providing phone support and handling tickets.
Looking for a go-getter that is willing to step in and be involved in any way needed.
1 day remote/week.
Interview process: phone interview then onsite interview then decision.
Can advance to level two tech, with mix of help desk and desktop support with service desk. Great laid-back environment. Contract to hire after six months. Will convert to perm.
o Good team chemistry
o Audio/Visual editing skills use Camtasia (not a requirement but a plus)
o ServiceNow experience - (not a requirement but a plus)
o Win10 certified - (not a requirement but a plus)
Microsoft Office 2016 (Outlook, Excel, Work, Skype for Business)
Windows 7 and Windows 10
Google Chrome and Internet Explorer
Help Desk Specialist Job Description
Responsible for providing technical assistance and support related to Windows PCs, hardware, and software.
will be installing programs, performing some password resets.
Responds to queries, runs diagnostic programs, isolates problem, determines and implements solution.
Primary responsibilities Provide technical assistance and support for incoming queries and issues related to Windows PCs, software, and hardware.
Respond to queries either in person or over the phone. Write knowledge base articles for application configurations.
Train computer users on application configuration. (ie., Outlook configuration) Maintain daily performance of computer systems.
Respond to Help Desk Tickets from customers seeking help.
Manage Help Desk Ticket Queue. Ask questions to determine nature of problem.
Walk customer through problem-solving process. Install, modify, and repair computer hardware and software.
Configure Microsoft Office and assist users with its daily application.
Clean up computers. Install and configure network printers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.