Help Desk

Secret
Full Time
Depends On Experience
Work from home not available Travel not required

Job Description

Help Desk Specialist I

 

At Akimeka, meeting high-priority challenges with high-impact solutions is what we're all about. Whether it's helping transform the future of military medicine, providing timely, trusted access to classified information, or saving lives by enhancing 911 services, we are dedicated to delivering innovative IT solutions.

Akimeka has an opportunity for an experienced Help Desk Specialist I. This position will be located in Falls Church, Virginia and requires an Active Secret Clearance.

Shift: Wednesday to Saturday from 6am to 4pm

Job Summary: Applications Support Specialist will provide application support for unclassified and classified web-based applications

Essential Duties and Responsibilities include the following: (Not listed in order of importance; other duties may be assigned)

  • Provide Tier 1 application support for unclassified and classified Web-based applications
  • Receive inbound customer calls and email inquiries, analyze problems, research solutions and provide solid answers easily understood by the customers
  • Ensure issues are fully documented in the help desk ticketing system application
  • Escalate non-Tier 1 issues to Tier 2
  • Master the features and functionality of the supported software applications
  • Maintain knowledge of software updates and enhancements
  • Provide training on specific tasks in the application

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Bachelor's degree preferred
  • Minimum 2 years experience in a customer support or help desk role
  • Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree.
  • An A+, Network+, or Security+ (or equivalent) is required. Security+ is desired.
  • Prior medical and/or military experience desired
  • Government contract may require person to possess proof of U.S. citizenship

Knowledge/Skills Required

  • Proficient in the Microsoft Windows Operating System, Microsoft Office, and use of the internet
  • Prior experience working with Remedy desired
  • Strong interpersonal communication and customer service skills
  • Minimum 2 years experience in a customer support or help desk role
  • Must have the ability to multi-task and work well in a fast paced team environment
  • Must have strong analytical and problem solving skills
  • Prior medical and/or military experience desired

Clearance: Active Secret Clearance

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Employee will occasionally need to lift or move equipment weighing up to 15 pounds. Dexterity of hands and fingers to operate a computer keyboard. Hearing and speaking to exchange information. Seeing to view computer monitor. Sitting for extended periods of time.

Work environment: Professional office environment: temperature controlled office building, low noise level, standard office lighting.

Akimeka is a growing IT provider who recognizes the value of its employees. Employees enjoy competitive salaries; a 401k plan with company match; medical, dental, disability, and life insurance coverage; paid vacation and sick time; and 10 paid holidays.  

 

Akimeka is proud to be an EOE/Minorities/Females/Vet/Disability employer.

Posted By

Daniel Minervini

901 N Lake Destiny Dr Ste 121, Ste 151 Maitland, FL, 32751

Contact
Dice Id : RTL149044
Position Id : 612317
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