Help Desk Analyst-L1

Active Directory, Help desk, Laptop, Microsoft Windows 2000, Microsoft Windows, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows Server 2008, Technical support, Troubleshooting, Remote desktop
Contract W2, Contract Independent, 6 Months
Depends on Experience

Job Description

Position: - Help Desk Analyst-L1

Location: San Antonio –Tx (initially will be remote due to Covid – later on have to be on site)

Duration: Long Term

Visa: Open – No H1b

Interview Mode: Phone then Skype


Must have own laptop and own good internet connection to work remotely  



  • Accept and register Services Calls
  • Execute 1st attempt to solve the services call
  • Refer services call to appropriate Resolution
  • Communication internally and externally about the services call during entire life cycle
  • Close and report the service call
  • Execute services request such as setting up NT/outlook account as per the SLA
  • Process and send IT report
  • Communicate response time for dispatched tickets to customer


Technical skills

  • Technical helpdesk or technical call center experience is a must
  • Hands on experience on Windows operating system ,windows 7, windows XP, Windows Vista, windows 2000, windows 2003 and windows 2008
  • Knowledge of active Directory exchange 2003/2007
  • ITSM Ticketing tools such as Remedy Exchange Mail box, Distribution list
  • Remote desktop connectivity like SMS, Bomgar ,WebEx , Live meetings and windows native tools



  • Customer focus
  • Good knowledge of troubleshooting remote access issue
  • Excellent communication skills
  • Team player  
  • Good writing and communication skills (English)
Dice Id : 91088571
Position Id : 6679423
Originally Posted : 2 months ago
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