Help Desk Analyst

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Help Desk Analyst, Customer Support
Contract W2, 12 Months
Depends on Experience

Job Description

AllSTEM Connections is looking for a Help Desk Analyst to work in Chicago, IL. This is a contract position.



  • Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment.
  • This involves logging calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary.
  • Will work with backline teams and operations to prevent problems, facilitate problem resolution, and provide overall outstanding customer service.
  • Must have strong Customer Service skills, along with strong oral and written communication skills.
  • Responsible for software and hardware support.
  • Provides technical advice, guidance and informal training to customers using hardware and software programs.
  • Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
  • Performs root cause analysis and develops checklists for typical problems.
  • Recommends procedures and controls for problem prevention.
  • Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
  • Works in a team setting, sharing information and assisting others with calls.

Company Information

AllSTEM Connections (AllSTEM) designs talent acquisition and human capital programs that prepare candidates and clients for the science, technology, engineering, and math (STEM) talent revolution. Working with AllSTEM gives candidates access to expert career guidance and the opportunity to connect with leading companies around the globe. AllSTEM’s pool of qualified candidates means companies get the STEM talent they need, regardless of engagement type and location. From finding your next opportunity to recruiting high-quality talent, AllSTEM is your one-stop connection to the world of STEM. 

Dice Id : 80165468
Position Id : 1361
Originally Posted : 2 months ago

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