Help Desk Analyst

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Apex Systems
IT, Help Desk, Technician, Systems, Scripts
Full Time

Job Description

The candidate will perform Tier-1 help desk support and troubleshooting of customer IT systems. The client systems specialist will work in a dynamic team that executes, enables, and protects operations within an enterprise network architecture. The organization supports over 500 customers with requirements that involve desktop hardware and application support, networking, telecommunications, and data center operations. The specialist will provide first-level contact with customers and convey resolutions to issues, track and route trouble tickets, and perform additional client-level IT support.

Help Desk Technician Responsibilities:
  • Responsible for the planning and managing the workflows of IT projects.
  • Interact with customers to identify IT problems and troubleshoot expediently.
  • Communicate job status information to all team members.
  • Coordinate with external organizations, to include Tier-2 and Tier-3 organizations, to implement projects and solve IT issues.
  • Promote best practices to enhance and improve organizational processes.


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : 1087614
Originally Posted : 2 months ago

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