Help Desk Analyst I

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Robert Half
Help Desk, Analyst, IT, Cabling, PC
C2H Independent, Contract Independent, Contract W2, C2H W2

Job Description

Description

This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. The ideal candidate for this Help Desk Analyst position has strong problem-solving skills and a passion for making effective change within an organization. Located in Norwalk, Connecticut, the Help Desk Analyst opportunity is a long-term temporary role.

What you get to do every single day

- Offer IT support for operating systems, productivity software, and a variety of other applications used internally

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Reply and follow up on technical help tickets submitted via phone, email, and walk-ups

- Independently investigate and implement solutions to technical issues

Requirements

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- Strong problem solving and analytical skills

- Good understanding of IT support ticketing systems

- Cabling experience desired

- Deep understanding of PC desktop/workstations

- Command of color printers

- Background in user administration and bug fixing in a client server environment

- Familiarity with basic networking concepts

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.


Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.


When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.


Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.


2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).



Company Information

Robert Half is America’s top staffing agency, dedicated to helping talented people like you find rewarding temporary and full-time jobs with today’s leading companies. Our staffing experts work closely with local hiring managers and use AI-powered matching technology to find opportunities that match your skills and professional goals. With decades of experience in placing accounting, finance, administrative, technology, creative, marketing and legal professionals, we’ll help ensure your next career move is a successful one.
Our staffing services
Accountemps – Temporary and temp-to-hire jobs for accounting and finance professionals
Robert Half Finance & Accounting – Full-time positions for accounting and finance professionals
Robert Half Management Resources – Project and interim roles for senior-level finance, accounting and business systems professionals
Robert Half Technology – Project and full-time roles for IT professionals
OfficeTeam – Temporary and temp-to-hire positions for administrative professionals
The Creative Group – Freelance and full-time roles for creative, digital, marketing, advertising and public relations professionals
Robert Half Legal – Project positions and full-time roles for legal professionals

Dice Id : rhalfint
Position Id : 00720-0011637991
Originally Posted : 1 month ago

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