Help Desk Analyst I

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Robert Half Technology
Analyst, Call Center, Customer Service, Desktop Support, Help Desk, Networking, UPS
C2H Independent, Contract Independent, Contract W2, C2H W2, Temporary
Depends On Experience
Work from home not available Travel not required

Job Description


If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half Technology might have the Help Desk Analyst job for you. This job is for a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Des Moines, Iowa area and is a long-term temporary opportunity.

Your responsibilities

- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally


- Help and follow up on technical help tickets submitted via phone, email, and walk-ups


- Independently investigate and implement solutions to technical issues


- Spot recurring technical issues and deploy solutions to address the root of the problems


Please send resumes directly to chris.parker@rht.com or call her directly at 515.282.6876- Background in installing and configuring operating systems, networked and local printers, and business applications


- Comprehension of basic networking concepts


- Ability to recognize, evaluate, and resolve problems effectively


- Background in user administration and bug fixing in a client server environment


- Proficiency in Remote Desktop Support


- Application support experience desired


- Call Center Customer Service experience preferred


- Good understanding of IT support ticketing systems


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 01500-0011128474
Originally Posted : 3 months ago

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