Help Desk Analyst I

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Robert Half Technology
Analyst, Analytical Skills, Bash, Change Management, Developer, Excel, Help Desk, Management, Networking, Perl, PHP, Project, Python, Release, Scripts, Supervisor, Windows
Full Time, Temporary
Depends On Experience
Work from home not available Travel not required

Job Description


You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Retail field. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is located in the King of Prussia, Pennsylvania area and is a long term temporary opportunity.

What you get to do every single day

- Will be a member of the technical staff responsible for all systems and applications monitoring, troubleshooting, deployment and maintenance activities required to support large scale, high availability, 24x7 production environments.


- Interface with functional teams throughout the organization, and work closely with Engineering, Operations, Release Management, and Production Support teams


- Ensure proper Change Management processes and procedures are followed


- Proactively finds potential site issues and take initiative to address them in a timely fashion in a 24x7 Command Center environment


- Ensure proper Event Notification and Incident Management procedures are followed, including ticket creation and bridge call facilitation


- Work with Application Developers to devise robust deployment, operations, monitoring, and reporting


- Tune application configurations to support optimize performance per developer and engineering recommendations


- Partner with supervisor on solving problems and leading them to resolution Identify and leverage standards to design project solutions


- Partner on automation opportunities for repeatable tasks and recommend/implement solutions in collaboration with the appropriate teams


- Learn to design, code, debug, document, and maintain scripts in bash, perl, python, php, etc.


- Perform troubleshooting of applications to diagnose problems Other duties as assigned


For immediate consideration please send resumes to hailee.gerwitz@rht.com- Comprehensive knowledge of Microsoft Windows 10, Bash, Perl, Python and PHP


- Demonstrated knowledge of user administration and bug fixing in a client server environment


- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications


- 3+ years of prior experience


- IT support ticketing system experience highly valued


- Strong problem solving and analytical skills


- Firm grasp of basic networking concepts


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03720-0010851566

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