Help Desk Analyst I

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Robert Half Technology
Analyst, Help Desk, Networking, UPS
Full Time, Temporary
Depends On Experience
Work from home not available Travel not required

Job Description


Robert Half Technology might have the Help Desk Analyst job for you! For immediate consideration please contact Janelle.Murray@rht.com! if you want to work in an innovative and fast-paced environment. We have a great opportunity for a creative with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role.

Major responsibilities

- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups


- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally


- Independently investigate and implement solutions to technical issues


- Spot recurring technical issues and deploy solutions to address the root of the problems- Comprehensive knowledge of Active Directory


- Basic Troubleshooting experience


- Prior experience with IT support ticketing systems


- Working knowledge of user administration and bug fixing in a client server environment


- Familiarity with basic networking concepts


For immediate consideration please contact Janelle.Murray@rht.com!


Please note that only candidates who meet all requirements, will be contracted for this role.


Not a good fit for this role? Connect with me on LinkedIn for other opportunities!


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03720-0010996699

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