Help Desk Analyst I

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Robert Half Technology
Analyst, Help Desk, Networking, UPS, Windows, Windows 7, Windows 8
C2H Independent, Contract Independent, Contract W2, C2H W2, Full Time
Depends On Experience
Work from home not available Travel not required

Job Description


Robert Half Technology is working with a rapidly expanding company in the Hi Tech Engineering industry, looking to full-time a Help Desk Analyst to support local and field users. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term temporary opportunity.

What you get to do every day

- Pinpoint recurring technical issues and present solutions to address the root of the problems


- Offer IT support for operating systems, productivity software, and a variety of other applications used internally


- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups


- Independently investigate and implement solutions to technical issues


For immediate consideration please send resumes to janelle.murray@rht.com- Experience installing and configuring operating systems, networked and local printers, and business applications


- Microsoft Windows 7 in an Active Directory environment experience


- Microsoft Windows 8 experience preferred


- Strong familiarity with Microsoft Windows 10


- Microsoft Windows experience required


- Mac OS experience


- Ability to recognize, evaluate, and resolve problems effectively


- Good understanding of IT support ticketing systems


- Basic networking concepts


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03720-0011107885
Originally Posted : 2 months ago

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