Help Desk Analyst I

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Robert Half Technology
Analyst, Desktop Support, Help Desk, Networking, UPS
C2H Independent, Contract Independent, Contract W2, C2H W2, Temporary
$11.09 to $12.84 hourly
Work from home not available Travel not required

Job Description


This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role.

Your responsibilities

- Resolve technical help tickets submitted via phone, email, and walk-ups


- Diagnose recurring technical issues and implement solutions to address the root of the problems


- Independently investigate and implement solutions to technical issues


- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally


For immediate consideration please email Hailee Gerwitz - hailee.gerwitz@rht.com- IT support ticketing system experience desired


- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement


- Experience installing and configuring operating systems, networked and local printers, and business applications


- Ongoing Support experience preferred


- Demonstrated knowledge of Ongoing Maintenance


- Desktop Support experience


- Deep understanding of Onsite Support


- Adeptness in Tier 1 Support


- Deskside Support experience


- Experience with Technical Support


- Experience in user administration and bug fixing in a client server environment


- Understanding of basic networking concepts


For immediate consideration please email Hailee Gerwitz - hailee.gerwitz@rht.com


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03720-0011145075
Originally Posted : 1 month ago

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