Help Desk Analyst I

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Robert Half Technology
Analyst, Browser, Customer Service, Exchange, Help Desk, Laptop, Networking, VPN, Wireless
C2H Independent, Contract Independent, Contract W2, C2H W2
Depends On Experience
Work from home not available Travel not required

Job Description


We are looking for a help desk consultants (Tier 1) to come in a four month contract to hire for our client downtown San Diego. This person will be joining a team of 4 that is currently supporting 2500 users spread over 60+ locations Nationwide. The ideal candidate must have excellent customer service experience, be proficient in ServiceNow, trouble shooting server issues, wireless issues, VPN issues, User Adds, Password Resets, Email Issues and laptop/desktop trouble shooting. Other responsibilities include using ticketing system, Active Directory, and Exchange support. This resource must be a quick learner/logical/have a strong IT presence to reassure customers that the issue will be resolved. Please apply if you're interested!Skills: Experience high call volume Must be able to balance tickets and responding to emails Basics break and fix Web browser applications. Candidates will be trained on the proprietary applications, but some experience with application support is a plus.

For consideration please send resume to tabitha.scarbrough@rht.com.- Working knowledge of user administration and bug fixing in a client server environment

- Ability to simplify complex problems and build solutions


- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications


- Comprehension of basic networking concepts


- Microsoft Office 365 experience


- Experience with ServiceNow


- Excellent customer service experience


- Prior experience with IT support ticketing systems


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 00400-0011126804
Originally Posted : 3 months ago

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