Desktop Technician

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Apex Systems
Desktop, Technician, Windows, IT
Full Time

Job Description

Position Summary

The Desktop Technician II is a full-time resource on the Information Technology Support team. The Support Ops role is an integral part of the overall support infrastructure. Essential to ensure all user requests are met within the service level agreement. Providing concierge service to our end users via the Technical Concierge workstation. Complete the onboarding and offboarding tasks for all employees.

The ideal candidate would be articulate with exceptional customer service stills. Should be detailed and very well organized. Able to work independently with little supervision. Additionally, the perfect candidate can effectively multi-task.

Summary Essential Job Functions

  • Respond to hardware and software support issues from employees.
  • Setup and configure user's workstations.
  • Install applications and software.
  • Maintain software used on desktop systems including Windows and Mac OS.
  • Maintain IT Inventory.
  • Work with vendors to help resolve technical issues.

Position Requirements

  • Excellent diagnostic and problem-solving skills.
  • Excellent communication skills.
  • Outstanding organizational and time-management skills.
  • In depth understanding of diverse computer systems and networks.
  • Good knowledge of internet security and data privacy principles.
  • Flexible Schedule.
  • Excellent customer service skills.
  • Thrive in a team-based environment.

Preferred Requirements

  • Familiar with the following:
  • Service Now
  • ntune
  • SCCM
  • Windows 10
  • Group Policy
  • MAC OS
  • Jamf Pro
  • Powershell

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1185247
Originally Posted : 1 month ago

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