Help Desk Analyst

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Kforce Technology Staffing
Contract W2, Temp
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client seeking a Help Desk Analyst in Miami, FL (Florida).


Responsibilities of the Help Desk Analyst:
* Receive and respond to incoming calls, emails, walkups, and work related tickets regarding any user problems
* Provide installation, configuration, and ongoing usability of desktop computers, laptops, printers, wireless devices, voice over IP telephones, remote connectivity, peripheral equipment and software within established standards and guidelines
* Help Desk Analyst will analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering, Network, Server or Security need to be engaged in solution
* Coordinate support by creating appropriate tickets and assign to appropriate team(s)
* Support remote clients by using remote access software to connect into a team member's computer for diagnostics and troubleshooting to determine root cause and resolution
* Provide ongoing support for enterprise system rollouts that affect these users on a continuous basis
* Help Desk Analyst communicates with home and remote user's ISP companies to determine internet connectivity and VPN connectivity. Troubleshoot, document, and establish connectivity with our multiple VPN systems (CVO, SSLVPN,) for each remote home worker
* Assist these users in maintaining connectivity to corporate systems by troubleshooting their remote connectivity, including diverse ISP routers, modems, as well as company provided hardware and software

REQUIREMENTS:
* Associate's degree in MIS or related field of study or any equivalent combination of education and/or relevant work experience
* Comptia A+, Network+, MCP Certification, MCSE Certification preferred (Do these need to be updated)
* Minimum 2 years experience troubleshooting hardware, software or providing desktop support
* Technical knowledge of mobile, desktop and laptop hardware and software including Windows (all versions), ServiceNow, Linux, MAC OS X, Android, IOS, and common enterprise applications including Microsoft Office and 0365, diverse browsers, hardware drivers, and connectivity
* Technical knowledge of PC internal components
* Extensive knowledge of various network and local models and brands of printers/scanners is needed to support all users


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1978646
Originally Posted : 4 weeks ago

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