Help Desk Analyst

Analyst, Video, Audio, PC, Windows, Networks, LAN, WAN, VPN, Computer
Full Time

Job Description

Our Client, an American multinational private equity, alternative asset management, and financial services fir m , is seeking a Senior Service Desk Analyst .

Location: New York, NY

Position Type : Full Time

Job Description:

- Senior Service Desk Analysts are involved in providing analytical technical support as well as superior customer service.

- You will be responsible for the support of conference rooms and on/offsite events.

- You will be expected to provide support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure.

- You will also collaborate with systems and network administrators to ensure optimal operation of the company's computing environment and recommend corrective solutions.

- You must be customer service oriented with strong oral, verbal and written communication skills, and become familiar with the underlying businesses and industry specific software applications.

-F inancial services experience is a plus.

Key Responsibilities :

- Video conference support (Zoom, Cisco MCU)

- Audio visual and conference room technology support

- Experience coordinating and supporting operator assisted conference calls

- Monitoring and managing a ticket queue, prioritizing support tickets based on urgency

- Experience with troubleshooting PC hardware and software issues

- Strong analytical, problem solving, organizational and planning skills

- Excellent interpersonal skills; ability to interact with personnel at all levels

- The passion to learn and grow

- Experience in troubleshooting iOS, Windows 7/10 and Microsoft Office

- Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)

- Willingness to take initiative and to follow through on projects; ability to work with little direction

Qualifications:

- An ideal candidate should have at least 4 - 8 years in a technology services role, possess a B.S. in Computer Science or other applicable technical degree, and have worked extensively with a range of technical issues in an enterprise environment.

- The candidate must be team oriented, flexible and have the ability to adapt to a fast paced and changing environment, making the right personality as important as technical skills.
Dice Id : mitchmar1
Position Id : MITCA000J124697
Originally Posted : 1 month ago
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