Please note that this is a 1 year position.
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client’s website. Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.
Education and Experience Requirements: A high school diploma or equivalent, minimally. A two or four year post-high school degree in a technical field is preferred May hold entry level certification(s) in field of work. Typically, two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred. Skills Set: Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include: Microsoft Office 2003 – 2013 Microsoft Outlook 2003- 2013 Live Chat and/or any Customer Relationship Management (CRM) software tools. Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time. Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers. Positive attitude and work ethic. Self-motivated. Ability to work well alone or within a team setting.
For consideration, please reference job number 3349
San Francisco, CAContact