Help Desk Analyst

Windows XP, Windows 7, Imaging, Desktops, Laptops
Contract W2, 12 Months
$19 - $23
Work from home not available Travel required to 10%.

Job Description

Daily Responsibilities
•Work on Capital Desktop Projects and refreshing customer devices
•Troubleshoot software and hardware issues
•Ordering, configuration, and deployment of desktop hardware, software and peripherals
•Documenting all work in the call tracking system (ServiceNow)
•Follow established policies, procedures, and processes
•Maintain and update asset data

Technical Skills:
3 years’ desktop experience.

Personal Traits:
-Excellent written and verbal communication
-Interpersonal skills
-Ability to work autonomously – self managing
-Highly organized
-High Energy
-Excellent problem solving, analytical skills, and critical thinking
-Excellent ability to assess the situation or event, relate it to other similar events which have occurred previously to correct
-Technical aptitude –Excellent ability to learn, understand and then disseminate the information of a technical nature
-Highly self-motivated
-Skilled communicator – written and verbal
-Strong time management skills
-Excellent documentation traits
-Be a team player
-Be able to make sound decisions for troubleshooting based on the data collected
-Be professional, and positive
-Have integrity, initiative and focus
-Be able to think, communicate and present information clearly and effectively
-Be able to effectively multi-task

Must Haves for this position:
Imaging experience, computer upgrades, familiarity with Incident and Service request tracking systems, Reliable transportation, ability to work multiple projects simultaneously.
•Windows XP and Windows 7 Operating System
•Desktops, laptops, tablets and similar computer workstations
•Peripherals such as printers, document scanners, barcode scanners, etc.
•iPad and iPhone devices
•Business productivity software including Microsoft Outlook, Microsoft Office, etc.
•A+ Certification is preferred but not required for contractor positions

Posted By

Roy Nowak

Dice Id : solpart
Position Id : 5862264
Originally Posted : 7 months ago
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