•Work on Capital Desktop Projects and refreshing customer devices
•Troubleshoot software and hardware issues
•Ordering, configuration, and deployment of desktop hardware, software and peripherals
•Documenting all work in the call tracking system (ServiceNow)
•Follow established policies, procedures, and processes
•Maintain and update asset data
3 years’ desktop experience.
-Excellent written and verbal communication
-Ability to work autonomously – self managing
-Excellent problem solving, analytical skills, and critical thinking
-Excellent ability to assess the situation or event, relate it to other similar events which have occurred previously to correct
-Technical aptitude –Excellent ability to learn, understand and then disseminate the information of a technical nature
-Skilled communicator – written and verbal
-Strong time management skills
-Excellent documentation traits
-Be a team player
-Be able to make sound decisions for troubleshooting based on the data collected
-Be professional, and positive
-Have integrity, initiative and focus
-Be able to think, communicate and present information clearly and effectively
-Be able to effectively multi-task
Must Haves for this position:
Imaging experience, computer upgrades, familiarity with Incident and Service request tracking systems, Reliable transportation, ability to work multiple projects simultaneously.
•Windows XP and Windows 7 Operating System
•Desktops, laptops, tablets and similar computer workstations
•Peripherals such as printers, document scanners, barcode scanners, etc.
•iPad and iPhone devices
•Business productivity software including Microsoft Outlook, Microsoft Office, etc.
•A+ Certification is preferred but not required for contractor positions