Help Desk Analyst

Active Directory, Desktop, Customer service, IT operations, Issue tracking, Laptop, Microsoft Office, Google Chrome, IT, Technical support, Software, Service operations, Hardware, Self motivated, VoIP, Microsoft Windows
Contract W2, 6 Months
Depends on Experience
Work from home available

Job Description

This is a contract to permanent position with a global client located in Clearwater. This client is growing and needs to add one to two talented professionals to their team. They are looking for candidates who can deliver excellent service to all levels of the organization. Here is a bit about the position:

The Technology Operations Analyst provides support to Team Support and field operations team members. A critical component of the role is to maintain positive relationships with all team members, management, and third party vendor personnel, and to create more effective ways of using and supporting technology systems (Hardware and Software). As an Operations Analyst, the team member is expected to consistently seek out ways to reduce reactive support demand through the operationalization of technology functions. The Analyst will perform daily maintenance tasks, respond to complex support requests, and provide proactive service with the goal of allowing the business to function without interference from technology outages, bugs, or delays.

 

Here are the desired qualifications:

  • Excellent Verbal/Phone and Written communication skills.
  • Self-motivated IT professional with 4 years in a Service Operations environment including experience with remote hardware and software support.
  • Bachelor degree in MIS or related field preferred or work experience.
  • Strong customer service and problem-solving skills.
  • Ability to elicit relevant technical details from end users.
  • Ability to quickly diagnose, troubleshoot and resolve hardware and software both hands on and remotely.
  • Familiarity with a variety of troubleshooting tools techniques and ticketing systems.
  • Proficient with Windows 10, Chrome, Active Directory and Microsoft Office Suite (Office 365).
  • Hands-on experience with desktop/laptop configurations and troubleshooting.
  • Knowledge of VOIP a required.
  • CompTIA certification a plus
Dice Id : 10517737
Position Id : 6969752
Originally Posted : 1 year ago
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