Help Desk Analyst

Help Desk, Technician, IT, Windows, Desktop, Security, CCNA, Network
Full Time

Job Description

Zachary Piper Solutions is currently seeking a Tier 1 Help Desk Technician in Fort Gordon, GA to work on a high-profile NGA contract supporting a long term engagement. DoD TS/SCI clearance required.

Responsibilities for the Tier 1 Help Desk Technician include:

• Supporting and troubleshooting IT-related issues for various devices including laptops, desktops, printers, mobile devices, and video teleconferencing software

• Installing and configuring desktop computers as well as peripheral equipment/software

• Connecting computers with a wide variety of systems such as file/email servers, conferencing systems, and validation systems

• Helping with software and Windows updates and resolving any technical issues that arise

Qualifications for the Tier 1 Help Desk Technician include:

• 0-1+ years of Desktop Support or Help Desk Experience

• Experience providing technical support and troubleshooting for IT devices

• IAT Level 2 Certification such as Security+, CCNA, SSCP, GSEC, or GICSP

• Active DoD TS/SCI Security Clearance

Compensation for the Tier 1 Help Desk Technician includes:

• Salary Range: $45,000-$65,000 based on experience/job site

• Full Benefits: United Healthcare, Delta Dental, VSP Vision, 401K with Voya, and 10 Paid days off (w/ 10 federal holidays)

Keywords:

Help Desk, Desktop Support, Help Desk Technician, Desktop Support Technician, IT Support, IT Support Technician, software, peripheral equipment, imaging, troubleshooting, AV Support, Active Directory, AD Support, AD troubleshooting, Tier 2 Support, Tier 2 IT support, Zendesk, servicenow, jira, servicedesk, service desk, Freshdesk, zoho, cayzu, IT infrastructure, Windows 10, Windows 7, AV technician, Security+, Network+, A+, CCNA, SSCP, GSEC, GICSP, security clearance, clearance, secret, top secret, benefits, vacation, holiday, 401K
Dice Id : 10430981
Position Id : 45579
Originally Posted : 1 month ago
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