Help Desk Coordinator

HelpDesk, IT Operations procedures, Microsoft Windows 10, Windows Server, Active Directory, Office 365, Microsoft Excel, Word, Visio
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience
Work from home available

Job Description

Qualifications and Skills Desired:
•   Microsoft Windows 10
•   Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on client mainframe systems will be provided.
•   Experience using Microsoft Excel, Word and Visio
•   Must have good clear communication skills
Responsibilities:
•   Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
•   Maintain a working knowledge of Help Desk and IT Operations procedures.
•   Log all incoming problems and requests and actions taken to resolve them.
•   Provide first response help desk support to all customers and users.
•   Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
•   Provide support for client business applications.
•   Provide follow-up status to end-users in accordance with specified support policies and procedures.
•   Ensure closed problems are adequately documented.

Dice Id : 91086948
Position Id : 7189887
Originally Posted : 7 months ago
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