Help Desk Engineer (Japanese language skills preferred)

Japanese, Help desk, engineer, network, server
Full Time
Depends on Experience
Travel not required

Job Description

Major Japanese Trading company in Midtown Manhattan is looking for a Japanese and English speaking Help Desk Engineer.

JOB RESPONSIBILITIES:
 
End user education:
- Translating user/setup and troubleshoot manuals and other related documents.
First/Second level Help desk support:
- Troubleshoot/Answer the questions regarding Windows OS and Office applications
- Troubleshoot/Answer the questions with regard to the proprietary and package systems used in the company
- Interact and cooperate to resolve the problems with Network/Server and Application Team
- Help desk support for onsite and remote sites via telephone, on hands and remote access
- Take help desk support calls/emails and create troubleshooting record tickets
- Answers all help desk calls in a timely manner with desktop support (going to the users’ desk when needed)
- Communicate well within help desk and escalate issued to adequate teams
- A reactive/proactive approach to problem trouble-shooting and collaborating with internal operational staff as needed to restore and/or enhance system performance.
- Troubleshooting areas include but not limited to:
PCs, laptops, printers, scanners, monitors, Blackberry, iPhones and iPads
- Prepare and setup the video conference system
- Setup, Install and replacement of Desktop/Laptop PCs
- Prepare and monitor loaner laptop inventory
- Upgrade/Update various SWs and update backup data
- Maintenance of IT Asset/Service Charge and SAP Data
- Perform hardware and software installations
 
REQUIREMENTS:
- Japanese/English bilingual skill
- Excellent communications and customer interaction skills required
- Punctuality and reliability are critical to this role
- Positive work ethics and professionalism is required
- Strong knowledge or Windows OS, MS Office and other applications, Installation/Troubleshooting SW/HW of computers
- Help desk support experience in enterprise environment is preferred
 
Dice Id : 10114261
Position Id : 5939803
Originally Posted : 2 years ago
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