Support Technician

active directory, bloomberg, vmware
Full Time
Up to $25
Work from home not available Travel not required

Job Description

Help Desk Engineer- New York, New York

Responsibilities

  • Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals, and other computer-related devices
  • Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
  • Participate in managing support calls to the Help Desk via phone, e-mail, self-service, and walk-up, ensuring courteous, timely, and effective resolution of end user issues
  • Provide hands-on support for the Desktop/LAN environment
  • Assist with setting up Video Conferencing in conference rooms leveraging Skype for Business and other various technologies.
  • Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices.
  • Install, configure, and troubleshoot supported operating systems, Microsoft Office, Internet
  • Troubleshoot incidents and fulfill requests in accordance with established departmental standards.

Qualifications

  • College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
  • A+ and/or Network+ industry certification
  • Microsoft Certification - MCP or MCSA a plus
  • Apple Certification - ACMT a plus
  • Experience with Microsoft Windows and PC Hardware
  • Experience with Mac OS and Apple products
  • Specific knowledge of Microsoft Office Products and client applications
  • Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Hands-on hardware and software troubleshooting experience
Dice Id : 10513353
Position Id : 6266923
Originally Posted : 3 months ago
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