Help Desk

Technical Skills
Full Time
Work from home not available Travel not required

Job Description

Help Desk

  • Follow up with end users, provide feedback, and direct issues through resolution.

  • Troubleshoot systems issues in a timely and accurate fashion.

  • Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.

  • Use analytical skills in problem-solving and troubleshooting technical solutions.

  • Participate in an on-call rotation

  • Provide Help Desk Tier 1 and Tier 2 level IT support for technology related issues on and offsite

  • Assist with management of Active Directory, Group Policies, Users and Computers

  • Diagnose and correct problems with computer and server software and hardware.

  • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.

Minimum Requirements and Qualifications

  • College degree or a Minimum 3 years professional experience in IT

  • Must have experience in MS Active Directory and Microsoft products

  • Intermediate understanding of networks, PCs and hardware configuration required

  • Experience with desktop, laptop, and other IT hardware deployments

  • Working knowledge with RF mobile devices units (inventory scanning, order processing)

  • Cabling and computer/cable room experience required

  • Willing to expand technical skills as required

  • A+, Network+, Microsoft certification, and ITIL Foundations certification is a plus

Dice Id : 10215771
Position Id : 5887930
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