Help Desk

Help Desk, Troubleshoot, Active Directory, Group Policies, Users, Computers, MS, A+, Network+, Microsoft, ITIL
Full Time
$50,000+
Travel not required

Job Description

Help Desk

  • Follow up with end users, provide feedback, and direct issues through resolution.
  • Troubleshoot systems issues in a timely and accurate fashion.
  • Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
  • Use analytical skills in problem-solving and troubleshooting technical solutions.
  • Participate in an on-call rotation
  • Provide Help Desk Tier 1 and Tier 2 level IT support for technology related issues on and offsite
  • Assist with management of Active Directory, Group Policies, Users and Computers
  • Diagnose and correct problems with computer and server software and hardware.
  • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.

Minimum Requirements and Qualifications

  • College degree or a Minimum 3 years professional experience in IT
  • Must have experience in MS Active Directory and Microsoft products
  • Intermediate understanding of networks, PCs and hardware configuration required
  • Experience with desktop, laptop, and other IT hardware deployments
  • Working knowledge with RF mobile devices units (inventory scanning, order processing)
  • Cabling and computer/cable room experience required
  • Willing to expand technical skills as required
  • A+, Network+, Microsoft certification, and ITIL Foundations certification is a plus
Dice Id : 10215771
Position Id : 5887930
Originally Posted : 2 years ago
Have a Job? Post it

Similar Positions

Senior Help Desk Specialist
  • Zachary Piper Solutions, LLC
  • Dayton, OH, USA
Help Desk Analyst
  • Hollister
  • Boston, MA, USA
IT Help desk support
  • CRG Corporation.
  • Winston-Salem, NC, USA
Help Desk Analyst
  • Modis
  • Highland Hills, OH, USA
Help Desk Technician
  • Judge Group, Inc.
  • Feasterville-Trevose, PA, USA
Service Desk Analyst
  • 3coast
  • Omaha, NE, USA
Junior Help Desk Specialist
  • Softworld, Inc.
  • Maynard, MA, USA
IT Support Specialist - Level 2
  • Infinity Consulting Solutions
  • Chicago, IL, USA
Helpdesk (Tier I/II)
  • SNI Technology
  • Kissimmee, FL, USA
Help Desk Manager
  • Kforce Technology Staffing
  • Tyler, TX, USA