Help Desk

Help Desk, Troubleshoot, Active Directory, Group Policies, Users, Computers, MS, A+, Network+, Microsoft, ITIL
Full Time
Work from home not available Travel not required

Job Description

Help Desk

  • Follow up with end users, provide feedback, and direct issues through resolution.

  • Troubleshoot systems issues in a timely and accurate fashion.

  • Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.

  • Use analytical skills in problem-solving and troubleshooting technical solutions.

  • Participate in an on-call rotation

  • Provide Help Desk Tier 1 and Tier 2 level IT support for technology related issues on and offsite

  • Assist with management of Active Directory, Group Policies, Users and Computers

  • Diagnose and correct problems with computer and server software and hardware.

  • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.

Minimum Requirements and Qualifications

  • College degree or a Minimum 3 years professional experience in IT

  • Must have experience in MS Active Directory and Microsoft products

  • Intermediate understanding of networks, PCs and hardware configuration required

  • Experience with desktop, laptop, and other IT hardware deployments

  • Working knowledge with RF mobile devices units (inventory scanning, order processing)

  • Cabling and computer/cable room experience required

  • Willing to expand technical skills as required

  • A+, Network+, Microsoft certification, and ITIL Foundations certification is a plus

Dice Id : 10215771
Position Id : 5887930
Originally Posted : 7 months ago
Have a Job? Post it

Similar Positions

MS Desktop Support Analyst
  • Allscripts Healthcare
  • New Hyde Park, NY
Help Desk Analyst
  • Donnelly & Moore Corporation
  • Uniondale, NY
JR PC Support Specialist
  • Data Processing Resources
  • Elmsford, NY
Sr. Deskside Support Consultant (Level 2/3)
  • Techlink, Inc.
  • Melville, NY
Help Desk / Desktop Support - MAC Support
  • Monroe Staffing Services
  • Stamford, CT
Desktop Support (06346)
  • Eclaro
  • White Plains, NY
IT Support Technician
  • Ocean Financial Federal Credit Union
  • Oceanside, NY
Helpdesk Analyst
  • Robert Half Technology
  • Hawthorne, NY
Lead Desktop Support/Systems Administrator
  • The Atlantic Group
  • Greenwich, CT
Technical Support Specialist
  • Canon USA, Inc.
  • Melville, NY
Senior Desktop Support
  • Oakridge Staffing
  • Rye, NY
  • Montefiore Information Technology
  • Yonkers, NY
  • Aer Lingus
  • Jericho, NY