Help Desk Manager

Computer Networking, Firewalls, WAPs, Servers, Help Desk Management
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Help Desk Manager
HIGHLIGHTS
Location: Downtown Dallas
Position Type: 3M Contract to Hire OR Direct-Hire
Hourly / Salary: to $85K conversion



JOB SUMMARY
GTN Technical Staffing is currently seeking a Help Desk Manager for a 3M Contract to Hire (or Direct Hire) opportunity located in Dallas. We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency. The Help Desk Manager will manage all schedules for technical employees, maintain adequate staff level at all times, and ensure employees successfully resolve all open tickets, including follow up.



TECHNICAL REQUIREMENTS


  • Previous Help Desk Management experience
  • Proficient in Computer Networking, Firewalls, WAPs, Servers, Directory Services technologies

  • Internal / External Communications

  • Effective Team / Direct Reports / Customer Communication (via phone / in-person / email, etc.)
  • Improve Customer Relations Through More Effective Communication

  • Impeccable Time Management / Organizational Skills Coordinate Team by Helping Prioritize Projects / Tasks

  • Motivate / Mentor Team in Customer Service Make Tough (at times, Unpopular) Decisions, when necessary

Posted By

Dallas, TX, 75254

Dice Id : 10125894
Position Id : EL - 13650
Originally Posted : 6 months ago
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