Help Desk Specialist

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Ledgent Technology
Help Desk
Full Time, Permanent
US50000.00 - US65000.00 per annum

Job Description

Help Desk Support Specialist (On Site)

Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
Commitment to documenting knowledge in the form of knowledge base tech notes and articles
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner
Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
Follows all IT standard processes and procedures along with monitoring license compliance.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
Provides support of 7/24 Global Support process by serving as tier 1 first point of contact and owner of problem/incident.
Provides general knowledge of all Customer standard products as defined per engagement.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


Company Information

Meet Ledgent Technology – Your Career Search Partner

What do we do?

It’s simple! At no cost to you, we help IT and Technology talent like you to connect with companies for either direct-hire opportunities, or we hire you to represent Ledgent Technology for contract or project-based assignments with companies throughout the U.S. – and along the way, we strive to make life better for others.

Find a career in technology that makes you smile. Let Ledgent Technology help you through the process.

At Ledgent Technology, our priority is you. Whether your project or direct-hire technology job search was planned or not, the process can be stressful. We’re here to help you through your journey, and in the end, our goal is to help you find the job that makes you smile. Our Promise: “We love to create remarkable experiences…every person, every time.”®

Dice Id : RTL152550
Position Id : JO-2209-175044
Originally Posted : 5 months ago

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