Help Desk Support -SQL

Windows, SQL, VPN, Network, Reports, troubleshooting, Active Directory, Access control, Help desk, IT, Microsoft Windows 7, Laptop, Remote support, Software, Desktop, Network monitoring, Problem solving
Contract W2, 3 Months
$25 - $28
Travel required to 10%.

Job Description

This role is CTH ( Contract to hire)

It is a team-based position that will be responsible for interacting with associates over the phone, on-site, and online through remote support tools.

The Help Desk Level II Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities. The position is comprised of desktop/helpdesk support, systems administration, and project installations.


  • Essential tasks & responsibilities associated with Tier I help desk support and the ability to analyze and troubleshoot Tier II issues.
  • Configure new computers in-house, and remotely when possible.
  • Diagnose, troubleshoot, and resolve technical issues.
  • Acquire technical knowledge dynamically and quickly to work towards problem resolution.
  • Document client communication, troubleshooting steps, and resolution via ticketing system.
  • Monitor network monitoring systems, and notifying our senior technical staff of issues/problems that require escalation
  • User account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures


  • 1-4 years related experience
  • College degree preferred, but relevant experience may be substituted for education
  • Knowledge/experience troubleshooting Windows 7, 8, and 10 desktops and laptops
  • Knowledge of backup software and anti-virus software, especially in a server environment
  • Excellent written and verbal communication skills
  • Knowledge/experience with Macs a plus
  • Experience with security policy, access control, firewalls, switches, router configuration, network security, and VPN
  • Ability to effectively research issues and provide solutions and should have experience with SQL.


Posted By

19 West 44th Street New York, NY, 10036

Dice Id : 10106419
Position Id : 6531592
Originally Posted : 2 months ago
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