Help Desk Support Analyst - Top Secret Cleared (Huntsvi

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Help Desk, Analyst, GPS, Security, Systems, Engineering, CIO, Process Reengineering, CRM, Microsoft Excel, Recruiter
Full Time

Job Description

New Help Desk Analyst role inHuntsville, AL- Top Secret Clearance

Work you'll do

Do you enjoy working with cutting edge technology to solve tough problems? Our technology group is comprised of deeply passionate and experienced professionals who guide clients through their most complex technology challenges. If you are seeking a role that offers you the opportunity to work with clients through critical issues, consider a career in Deloitte's Government and Public Services (GPS) Technology practice.

We are actively seeking a Help Desk Specialist who will be working within a team environment supporting Client Leadership and stakeholders to evaluate current Client business processes, identify and implement business process improvement, design and propose future processes, while providing policy guidance and conducting data analysis, as well as providing Help Desk, operations, and customer service support to organization stakeholders. In this highly visible role, you will also be responsible for project management of specific deliverables required by our client, including document updates and reporting tools.

U.S. Citizenship is required as is an active Top Secret Security Clearance

The Team

Systems Engineering

Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.

Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.



  • Bachelor of Arts Degree from an accredited college or University
  • 3+ years' experience providing support in Business Process Reengineering, f inancial data metrics capturing, w orkforce strategy design and c ustomer service operations
  • 3+ years' d evelop ing multiple ad-hoc deliverables, including dashboards and reporting tools
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Active Top Secret Clearance


  • Strong verbal and business writing/ c ommunication Skills
  • U nderstanding of federal procurement functions and supporting business processes and systems
  • E xperience in software application development /improvement and implementation of customer relationship management (CRM) software
  • Expert level of knowledge with Microsoft Excel
  • Familiarity with Business Process, data analysis and analytics

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Company Information

Dice Id : 10106525
Position Id : E21HCSCAJ113239-CBO
Originally Posted : 3 weeks ago