Please send resume in Word format if you are interested in these 2 Helpdesk Support / IT Support Analyst openings in New York, NY 10017 (Midtown). Salary for this role is in the $45K-$55K range + AWESOME BENEFITS. These are both 1st shift positions. Client is looking for people that are young and hungry and want to work their way up w/in the Firm. Great opportunity to work for a very prominent and established Law Firm.
The IT Support Analyst provides technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
The ideal candidate will have previous professional and customer support experience and would be able to identify recurring problems and work toward resolving root cause.
Work w/ Helpdesk tickets to resolve any and all issues via phone and deskside. Ensures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database. Review Help Desk inbox and tickets. Find resolutions to helpdesk issues/tickets. Update Help Desk knowledge base with accurate and up-to-date information. Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment. Troubleshoot Android and Apple iOS software issues. Work with operating systems, standard applications, and computer hardware solutions.