Help Desk Support Analyst

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Ciber Global LLC
Full Time

Job Description

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

We are seeking a Desktop Support/ Help Desk Analyst to join our team! As a Help Desk Analyst, you ll be responsible for providing support for hardware, software, and applications.

Responsibilities:

  • Assist with day-to-day maintenance and repair of company PCs.
  • Perform installation, configuration, move and upgrade tasks.
  • Ensure that users are equipped with hardware and software that conforms to the client s requirements; this includes PC refresh, repairing hardware and software, project work, and location moves for the organization.
  • Serve as a primary contact and troubleshooter on PC-related problems and requests.
  • Communicate to management on the status of problems and recommend improvements to systems.
  • Creating and maintaining operating system images.
  • Software and operating system deployments utilizing automation.
  • Keep current on most recent trends and technologies.

Knowledge, Skills, and Abilities:

  • A strong sense of urgency and the ability to multi-task with attention to detail.
  • The ability to work independently as well as in a team environment.
  • Well-developed communications, organization, and customer relations skills.
  • Strong technical skills.
  • A positive attitude and a professional appearance.
  • The ability to lift up to 50 pounds.
  • Ability to be on call.
  • Ability to troubleshoot issues remotely.

Education and Experience:

  • Associate s degree in computer science or equivalent work experience and
  • 3+ years of customer support in a technical field with 3 to 5 years of technical support experience.
  • A+ Certification desired.
  • Microsoft Certified Desktop Support Technician Certification a plus.
  • Scripting experience utilizing any of these scripting languages PowerShell, VB Script, Winbatch, Batch.
  • Remedy, ServiceNow or Zendesk ticketing system experience.
  • Intermediate knowledge of MS Office applications.

Find a purpose

Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.

Move ahead

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. .

HTC is proud to be recognized as a National Minority Supplier.

About HTC Global Services

Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.



Company Information

Business solutions. Powered by Ciber. For those who never stop learning. Ciber has a career path for you. Work with people who value innovation and insight. Ciber is a place where your drive and talent can take you far. Ciber Global is an IT consulting company who partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, Ciber is an HTC Global Services company. For more information, visit www.Ciber.com. Right size. Right resources. Unlike mega-players in the IT consulting industry, the Ciber team will base solution recommendations on what clients need, not the technology we re trying to sell. Collaboration is a keystone of our delivery approach. We align with clients, turning engagements into long-term partnerships. Exceptional delivery of IT services Ciber provides a comprehensive list of solutions. IT consulting and strategy to align information systems with your business objectives ERP, CRM and HCM systems implementations to support best practices at your organization Business intelligence, including performance and big data management, to turn data into insight Quality assurance and testing to save time and money by preventing defects Application development and management, including mobile solutions and modernization, as well as ongoing management and support Managed services for application, operation and infrastructure support that optimize your IT investments Labor Transformation delivers an outcome-based plan that shifts the labor pyramid to be more competitive in talent, capabilities and cost. Talent services, bringing you top-level IT professionals and teams for on-site staff augmentation Industry-specific expertise With Ciber, you ll get both technical expertise and industry knowledge. Most of our consultants are former practitioners in the industries they serve. We can bring you experts in the fields of communications, education, energy and utilities, finance, healthcare, hospitality, entertainment, manufacturing, public sector, as well as transportation and logistics. We understand our client’s business, and help them benefit from industry-specific best-practices and have created templates to accelerate delivery and lower costs on implementation.
Dice Id : 10122753
Position Id : 209377
Originally Posted : 2 months ago

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