Help Desk Support

Customer Service, Help Desk
Contract W2, 06 Months
Depends on Experience
Work from home available

Job Description

Project Description:

  • This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.

 

Dice Id : 10275619
Position Id : 7257786
Originally Posted : 9 months ago
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