IT Help Desk Support Specialist\ \ Apex Systems is hiring for an IT Help Desk Support Specialist for a large government client in Oak Ridge, TN!\ \ \ \ If interested in applying, please send a copy of your updated resume to Melissa at firstname.lastname@example.org\ \ \ \ REQUIREMENTS:\ \ \ \ Candidates must be U.S. Citizens with the ability to obtain and/or maintain a DoD-issued Secret Security Clearance as a condition of employment\ \ CompTIA Security+ CE and ITIL V3 Foundations certifications required (or ability to obtain within 30 days of starting the position)\ \ \ \ \ SKILLS:\ \ \ \ Comprehensive knowledge in the use of personal computers.\ \ Proven ability in the use of all pertinent software applications.\ \ Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.\ \ Must demonstrate customer service, leadership and team skills.\ \ Experience in desktop and networking support, IT concepts and help desk software.\ \ Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.\ \ Must be able to think logically and act decisively in critical situations.\ \ Ability to distinguish between different types of issue and select the correct source for solution.\ \ Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.\ \ Works on assignments that are semi-routine in nature.\ \ Interacts daily with supervisor, peer groups, and customers.\ \ Interaction normally involves exchange or presentation of factual information.\ \ \ \ \ DESIRED SKILLS: Active Directory, Anti-virus, VPN, Avaya, Novell, web support and development.\ \ \ \ EDUCATION:\ \ \ \ High school education or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred.\ \ \ \ \ Must be comfortable working in a 24/7/365 environment. This is a shift work position and the successful candidate must be flexible in days and hours worked.\ \ \ \ \ \ \ \ \ \ EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at email@example.com or 844-463-6178.