- The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
- The ID Analyst will work at a central location in the Office of Information Technology processing the onboard and offboard of employees and contractors working for DHS.
*This is not a technical support position. Also, the position is temporarily remote due to Covid-19.
*Local Metro Atlanta area applicants only.
The duties and responsibilities will include:
Receive and track onboard and offboard requests; check the requests for completeness and accuracy;
Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through Remedy system;
Requests the setup and delivery of equipment or wireless devices;
Coordinate with application teams for additional application access requests;
Track progress of requests to completion and escalate to vendors and management as needed;
Review accounts for accuracy of provision or deprovision based on requests;
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN;
Confirm onboard accounts are assigned group memberships, network drives, and Remedy profiles as requested;
Verify group memberships, network drives, and Remedy profiles are disabled for offboards;
Communicate status of processed onboard or offboard requests to hiring managers;
Resolve requests within SLA while providing the highest level of customer service;
Display a consistent understanding of compliance in order to assist in high priority escalations and requests;
Cadence structure and reporting to OIT Leadership on a weekly basis.