Help Desk Support Services Specialist role (with active Secret Clearance)now open in Chambersburg, PA! Work you'll do
As part of our Client's Help Desk, our selected candidate will be responsible for:
Fielding user communication, creating and documenting tickets, troubleshooting, and escalation which includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Abiding by standard Service Desk policy and processes, including shift scheduling and performance metrics.
Our selected candidate can expect to receive initial training Monday through Friday, 0800-1630. After training is completed, and based on project needs and performance, You will be assigned to a shift in a 24x7x365 environment. The team
Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.
Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts. Qualifications: Required skills:
How you'll grow
- Minimum of 1 year of Service/Help Desk or customer service support experience.
- Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, and use of help desk/trouble ticketing software.
- Required Certifications:
ITIL Foundations certification preferred.
U.S. Citizenship is required as is an active Secret Security Clearance
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