The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). This requirement was previously called Enterprise Networked Services Support (ENSS).
Supporting the management team, the candidates will field user communication, create and document tickets, troubleshoot, and escalate incidents, to include the following:
- Initial Support and Analysis for problem identification;
- Analysis and assignment of trouble tickets;
- Monitoring, tracking, and communicating resolution and recovery of incidents;
- Providing status updates and progress towards resolution of assigned incidents and communicating with relevant parties on incident progress.
-Active TS with SCI access About TEKsystems:Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.