Help Desk Tech

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ConsultNet, LLC
Help Desk, Project, Management, IT
Full Time

Job Description

Job Description

Title: Help Desk Tech
Location: Remote
Duration: 6+ months

Responsibilities:
Ingest, triage and drive issue resolution in SME Corporate onboarding process
Deliver timely responses within SLAs for escalated onboarding issues
Lead proactive outreach to SME Corporate Field representatives to drive transparency in the customer onboarding journey
Champion central responsibility for managing issue aging reports to drive proactive outreach
Coach Field representatives on best practices to drive issue resolution
Manage internal customer expectations via thoughtful and clear communication
Drive independent solutioning around unique and escalated onboarding roadblocks with internal teams
Provide through feedback and communication to leadership and process teams for issue escalation and process improvement insights

Minimum Qualifications:
Great interpersonal skills, great at building and leveraging relationships
Ability to create clear and concise communications for awareness or action on issues; customer-first approach in managing key messages
Resourcefulness in issue resolution as a proactive collaborator
A blend of technical and business acumen to be able to understand issues and work with business and support functions towards resolution and remediation
Excellent Project Management skills
Inherent customer-first mentality in managing escalated issues
Ability to connect the dots to create insights and opportunities from a list of seemingly unrelated items
Ability to work independently, but knows when to escalate
Prior experience with commercial payments, a plus
Experience working in a technology or production support, a plus

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com


Company Information

Our experience and deep relationships inspire flexible, strategic staffing solutions.

Founded in 1996, ConsultNet was built to equip our clients to excel in IT—through expert consultants, project leadership and custom solutions.

With business in 45 states, ConsultNet serves multiple industries including:

finance, manufacturing, healthcare, digital media, advertising and the federal sector

In the last two years, we placed 1,500 consultants and served 300 clients, with contract, contract-to-hire, direct staffing and project-based teams.

As principled pioneers, we serve as an invaluable resource that drives business results.

Go Farther with ConsultNet

Dice Id : cxcnetut
Position Id : 21-01408
Originally Posted : 6 months ago

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