Help Desk Technician

Communication skills, Computer, Documentation, Hardware, Help desk, IT, Laptop, Mortgage, Printers, Technical support, Operating systems, Troubleshooting, VoIP
Full Time
$18 - $25
Travel not required

Job Description

Don't just find a job, choose a career with a purpose! We're looking for new teammates who are ready to grow with us.   American Financing is Recognized as a Top Workplace:

  • Denver Post Top Workplace
  • Top 50 Family-Owned Business
  • Best of Colorado Business
  • Inc. 5000 Fastest-growing Private Company

We are hiring two Tech Support/Help Desk candidates that will provide support to internal employees by helping identify and solve various requests.  This is an important role and the ideal candidate will need to be able to communicate effectively.  

 

QUALIFICATIONS AND EXPERIENCE

  • Minimum of an Associate’s Degree in computer technology
  • 2+ years of prior experience  as a Tech Support/Help Desk associate
  • Proficiency in PC operating systems, software, hardware, system administration
  • Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus
  • Proficient in documenting steps taken towards providing client solutions
  • Excellent written and verbal communication skills
  • Willingness to learn and work as a team

DUTIES AND RESPONSIBILITIES

  • Provide support to clients by helping identify and solve various issues
  • Communicate effectively to guide clients through the steps necessary to correct issues
  • Set up and move user workstations, laptops, printers and provide software updates to computers in the network
  • Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
  • Willingness to help in various facilities tasks when needed
  • Ability to take initiative and problem solve with minimal direction/supervision
  • Ability to work well in fast paced, high volume environment

BENEFITS AND PERKS

  • Medical, Dental and Vision
  • Paid Long Term Disability
  • Paid Holidays, Paid Time Off, Paid Sick Days
  • Interactive game room
  • Voluntary FSA and Dependent Care Accounts
  • Voluntary coverage (Life Insurance, Short Term & Long Term Disability, Accident & Cancer)
  • Voluntary Identity and Legal Shield coverage
  • Voluntary Employee Assistance and Travel programs

American Financing Corporation (AFC)  is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.

 

About Us

At American Financing, we’re innovators with imagination. We’re fast-paced and fun. And we’re a collaborative group that respects and values the individuality of all employees.

Together, we do what it takes to help borrowers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

 
Dice Id : 10523313
Position Id : 6929386
Originally Posted : 2 months ago
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