Help Desk Technician

  • Modis,
  • Suwanee, GA
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Modis
Browsers, Customer Service, DNS, Exchange, Firmware, Hardware, Help Desk, IT Manager, Manager, Management, Materials, Outlook, PC, Peripherals, Printer, Security, TCP/IP, Technician, VMware, Windows, Windows 7
Full Time
Telecommuting not available Travel not required

Job Description




Position purpose
  • Assist Information Technology Manager with computer network administration and troubleshooting PC s for community bank with 3 locations. Provides support to users on local network.
  • Responsibilities/Duties/Functions/Tasks
  • Manage incoming support calls, prioritize issues and accurately communicate information to the IT Manager so issues can be resolved in a timely and efficient manner.
  • Assist employees with various tasks including but not limited to printer problems, locked programs, hardware issues, Microsoft application issues, and general IT problem solving.
  • Responsible for the set-up, maintenance and troubleshooting of all computers for new employees including maintaining standard OS patch level and standard application builds by department
  • Backup administration for Shoretel VOIP telephone system loading mission critical software from 3rd party vendors and other various duties.
  • Network Server Administration: Microsoft Windows Server 2008 R2 (some Active Directory/Group Policy management)
  • Microsoft Exchange User and Mailbox administration
  • Endpoint Security Administration (lock down CD/USB, etc)
  • Assist IT Officer with materials and delivery of Security Awareness Training
  • Assist with Physical Security administration and configuration
  • Troubleshoot TCP/IP, DHCP, DNS and other network connectivity issues
  • Bomgar Remote Connection Appliance Administration (user config & firmware/OS updates)
  • Backup EUAC (End User Access Control)
  • Coordinates pickup of surplus equipment and ensure hard drive destruction certificate delivery
  • Assists with Vendor Management for IT Dept.
  • Additional support and backup system administration of Loan Origination Software, Converge ACH application and Fiserv C3 User access as needed
  • Support for iPhone email setup for users and support for iPad connection to Board Portal for Board and Senior Management
  • Assist with VMWare (VMConverter, some VCenter server) as needed


Qualifications
  • Ability to communicate in English written and spoken
  • 1-2 years work experience in a customer service oriented help desk or technical support role
  • Knowledge of Windows 7, Microsoft Office 2013 and other business and productivity software, Microsoft server products, basic network connectivity knowledge, web browsers, Microsoft Outlook Knowledge of PC hardware and peripherals
  • Experienced MS Suite use
  • Valid Driver s license and no major violations within last five years on driving record
  • Current automobile insurance


Position purpose
  • Assist Information Technology Manager with computer network administration and troubleshooting PC s for community bank with 3 locations. Provides support to users on local network.
  • Responsibilities/Duties/Functions/Tasks
  • Manage incoming support calls, prioritize issues and accurately communicate information to the IT Manager so issues can be resolved in a timely and efficient manner.
  • Assist employees with various tasks including but not limited to printer problems, locked programs, hardware issues, Microsoft application issues, and general IT problem solving.
  • Responsible for the set-up, maintenance and troubleshooting of all computers for new employees including maintaining standard OS patch level and standard application builds by department
  • Backup administration for Shoretel VOIP telephone system loading mission critical software from 3rd party vendors and other various duties.
  • Network Server Administration: Microsoft Windows Server 2008 R2 (some Active Directory/Group Policy management)
  • Microsoft Exchange User and Mailbox administration
  • Endpoint Security Administration (lock down CD/USB, etc)
  • Assist IT Officer with materials and delivery of Security Awareness Training
  • Assist with Physical Security administration and configuration
  • Troubleshoot TCP/IP, DHCP, DNS and other network connectivity issues
  • Bomgar Remote Connection Appliance Administration (user config & firmware/OS updates)
  • Backup EUAC (End User Access Control)
  • Coordinates pickup of surplus equipment and ensure hard drive destruction certificate delivery
  • Assists with Vendor Management for IT Dept.
  • Additional support and backup system administration of Loan Origination Software, Converge ACH application and Fiserv C3 User access as needed
  • Support for iPhone email setup for users and support for iPad connection to Board Portal for Board and Senior Management
  • Assist with VMWare (VMConverter, some VCenter server) as needed


Qualifications
  • Ability to communicate in English written and spoken
  • 1-2 years work experience in a customer service oriented help desk or technical support role
  • Knowledge of Windows 7, Microsoft Office 2013 and other business and productivity software, Microsoft server products, basic network connectivity knowledge, web browsers, Microsoft Outlook Knowledge of PC hardware and peripherals






Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10104768
Position Id : US_EN_6_914749_1036214