1yr contract possible right to hire for an IT Help desk specialist
Candidates must have 1-4 years IT help desk or Technical support experience. Pay is $18/per hour on a w2 we offer discounted health/dental and 401k benefits. This is a 40 hour work week you are paid for the hours you work.
Ideal candidate will have AAS Degree or BS Degree in IT or A+, Net + certification.
The hours on the help desk cover 6am-10pm Candidates will be assigned a 10 hour shift to include one weekend day.
Provide routine IT support on hardware and software utilized by the organization.
Take initial telephone or e-mail inquiries and troubleshoot appropriately.
Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes. Windows operating systems 7/10, MS applications.
Basic Knowledge of Unix/Linux highly desired
Basic Knowledge of Cisco Routers/Switches highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,
Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.
These issues may require 5 to 15 minutes to settle.
Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation.
Must have basic knowledge of Mobile devices and wireless devices such as iphone, ipads, day scanners, and other wireless devices, help troubleshoot connectivity issues, etc
PC hardware, MS Office, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.
Local candidates only -Onsite interviews required.
Candidates Must be able to pass 20 year criminal background check.