HelpDesk Administrator / Support Specialist

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Vaco Technology
HelpDesk Administrator / Support Specialist
C2H W2
$55000 - $60000 per annum
Work from home not available Travel not required

Job Description



Helpdesk Administrator - Support Specialist

Location: Irvine



The Desktop Support Specialist is responsible for delivering exceptional IT support and service for our diverse community of users. Experience troubleshooting desktop hardware, software, and services in a fast paced environment with staff distributed throughout the US. Excellent communication skills and ability to manage multiple priorities efficiently and professionally. You will have the opportunity to learn and develop your expertise through training, strong vendor relationships, as well as a talented group of company and industry peers. Occasional travel throughout Southern California may be required. Unique opportunity to learn and grow as we build out our platform for the future and support the rapidly expanding portfolio of business.



Seeking a dynamic individual with experience and interest in the areas below:



  • Strong knowledge of Windows 7/10 desktop computing environment

  • Ability to lead the enterprise migration to Windows 10

  • Desktop hardware optimization and troubleshooting skills.

  • Build, configure and repair desktops, laptops, mobile devices and peripherals.

  • Strong understanding of enterprise information security.


    • Experience with Checkpoint is a plus.


  • Support common desktop software such as Office 2016, Adobe suite, web browsers, utilities and plugins

  • Experience with Real Estate industry solutions such as MRI, Argus, PMweb a plus

  • Understanding of basic ITSM principals, policies and service models.

  • Experience with Helpdesk ticketing systems such as Service Now and ServiceDesk Plus

  • Local and wide area network systems, Cisco VOIP, routing and switching, WiFi and LTE connectivity, NAC, DNS, DHCP.

  • Supporting and troubleshooting Cloud based services such as BOX, OKTA, Salesforce, Duo.

  • Knowledge of VPN and remote access technologies such as Terminal Services, Pulse, Checkpoint, Duo

  • Audio Visual systems, videoconferencing, and enterprise collaboration solutions.

  • Ability to interact with diverse teams to understand business processes and identify and escalate urgent issues.

  • Bachelor's degree and 1-3 years demonstrated work experience or an equivalent combination of related training and certifications.

  • Increasing responsibility within information technology services and support.

  • Experience within a real estate or financial services organization a plus.

  • An interest in emerging technologies within the prop-tech space (iOT, Smart Buildings, co-working, AI, automation)


Posted By

Vaco - Orange County



Company Information

As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their businesses. Vaco's recruiting teams are made up of senior-level industry veterans who understand what a successful placement looks and feels like, on both sides of the desk. And they’re here for the long haul, committed to building long-term relationships. By applying to a Vaco job, you are joining a network of well-connected, technical experts backed by more than 700 recruiters in over 35 markets around the world. Vaco is dedicated to developing long-term relationships, life-long careers and creative client solutions. For more about Vaco, visit vaco.com.
Dice Id : 10115369
Position Id : HELPD25896-115
Originally Posted : 4 weeks ago

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