HopOne Internet Corp (a division of CherryRoad) is hiring Support Technician - Level One Tech individuals, who are dynamic and familiar with web hosting technologies, preferably with a customer service background to join our team. We are looking for enthusiastic and motivated individuals to join the team.
- Responsible for taking calls from customers needing assistance with hosting services (dedicated servers, Unix/Windows shared hosting, managed email hosting, etc.).
- Communicate effectively with customers to resolve their problems by both phone & tickets.
- Document customer issues and resolutions accurately and thoroughly.
- Participate in improvement of our support process.
- Server OS installation.
- Server hardware upgrades/downgrades.
- Data Center facility work with the direction of the Operations Manager and/or Shift Supervisor.
- Basics of how networks connect.
- Basic understanding of DNS records and name servers.
- The process of hosting a website from the client's perspective.
- Configuration of common email clients and web browsers.
- Very solid customer service experience with excellent written and spoken communication skills.
- Ability to perform simple hardware upgrades (Adding RAM, hard drives, RAID cards, etc.).
- Ability to learn new skills and concepts quickly, effectively, and independently.
- Exceptional organizational skills.
- Self-motivated, independent, and comfortable working directly with customers.
- Technical or field support experience preferred.
- Additionally, we operate a 24x7x365 facility and every staff member is required to work one day over the weekend. Being flexible and shift works are required.
As a CherryRoad employee, you can expect to work with seasoned and practical experts to deliver solutions that maximize enterprise performance. And, unlike some bigger companies where you often get lost in the crowd at CherryRoad you can expect a refreshing and personal culture that encourages idea sharing and collaboration. Here, your knowledge, abilities, and work experience count. Your contributions are meaningful and appreciated.
At CherryRoad Technologies opportunity becomes achievement.