HelpdeskSupport Technician Tier1/Tier2

Help desk, Customer service, Troubleshooting, Active listening, Hardware, Operating systems, Networking, Microsoft Windows, Printers, Service desk, Technical support, Technician, Problem solving, Research, Communication skills
Contract W2, Contract Independent, 36 Months
$25 - $40

Job Description

Title: Helpdesk Support Technician

Location: Lodi, CA

Openings: 2

 

Requirements

  • Active listening skills 
  • Excellent communication and interpersonal skills. 
  • Critical thinker; must be analytical and have strong problem-solving abilities 
  • Ability to follow runbooks and SOPs  
  • Must have a strong technical knowledge of Windows 10 and Mac OS, printers
  • General understanding and troubleshooting skills with VoIP systems 
  • Working knowledge of current operating systems and standards 
  • 6 mos. - 3 years of helpdesk or customer service experience preferably in an IT environment.
  • Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.

Responsibilities

  • Creating customer incident in Service Desk.
  • Ability to provide networking and WIFI support.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.

 

 

 
 
Dice Id : 10230516
Position Id : 7238574
Originally Posted : 5 months ago
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