Helpdesk/ Desktop support in Des Moines, IA

Win 7, desktop/laptop
Contract Corp-To-Corp, Contract Independent, Contract W2, 12+ months
Depends On Experience
Telecommuting not available Travel not required

Job Description

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service
Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote    
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting        
Desktop – Windows 7 to Windows 10 Migration
Ability to troubleshoot issues with Microsoft Office 2010/2013    
Windows networking TCP/IP Configuration and troubleshooting
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software    
Troubleshoot network printers
Experienced in Windows networking TCP/IP configuration and troubleshooting    
Ability to modify system registry (regedit)
Printers - troubleshoot network printer connectivity issues
Understand and comply with State of Iowa security requirements    

Experienced in Google device (Chromebox/Chromebook) support    
Experienced in support of the Google Office Suite of products
Experienced in Apple device (iPad, MacBook and iPhone) support    
Thorough understanding of Microsoft Active Directory - client side    
Ability to use industry standard remote tools - preference for SCCM    
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee    
Industry certification (A+, Network+, MCP, etc.)    

Posted By

Bryan Stanley

Dice Id : 10317361
Position Id : br9937
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