Helpdesk Analyst

Help Desk, Analyst, IT, Recruiter
Full Time
Work from home not available Travel not required

Job Description


Zachary Piper Solutions is currently looking for a Help Desk Analyst in Chantilly, VA to join a growing IT solutions & consulting company.

Responsibilities for the Help Desk Analyst:
  • Supporting a custom software application built for the federal grants system
  • Effectively communicate with professionals who are using the application externally
  • Effectively handle times of high call volume
  • Work closely with tier 2/3 as well as developers to help troubleshoot end user issues
  • Responds to helpdesk tickets through phone and email
  • Common responsibilities include configuring/repairing computers, diagnosing and resolving network/internet issues, and supporting client applications

Qualifications for Help Desk Analyst:
  • 2-3+ years of professional end user support or service desk support role
  • 2-3+ years of experience using a ticketing system and Help Desk Tools
  • Must be able to obtain a Public Trust Clearance

Compensation for the Help Desk Analyst:
  • Salary Range: $45,000-$55,000 based on experience
  • Lots of room for growth/upward mobility advancement opportunity
  • Full Benefits: United Healthcare Medical, Delta Dental, VSP Vision, 401k Match through Voya, Paid National Holidays, PTO


Please send resumes to Alec Turner (Divisional Recruiter) at aturner@zacharypiper.com

Keywords:

Service desk analyst, functional service desk, help desk tools, help desk, ticketing, grant management, federal grant management, 3 rd shift, software support, web applications, Bethesda, MD, PTO, 401k, benefits, troubleshooting, remedy, applications, helpdesk, helpdesk analyst, support, customer, service

Dice Id : 10430981
Position Id : 25875
Originally Posted : 3 months ago
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